FAQs

What payment methods do you take?
We accept Pay Pal and personal checks and money orders. All orders must be placed online and are charged in US Dollars.

How do I know if my order went through?
Once an order is placed you are taken to a confirmation screen. A confirmation email is automatically sent to you with your order details. If you do not receive this email, please check your junk mail filter.

Do you ship to countries outside of the US?
We currently ship to US and Canada. If you want to order something to another location, please contact us.

How will you ship my order?
Items are shipped via USPS.

When will my order be shipped?
Please allow 2 weeks for your artwork to be made. Each piece is made to order and custom orders may vary with shipping times. Please contact me if there is a shipping deadline.

*Jessica Keemer is NOT responsible for lost orders or wrong addresses. Please contact me if you are interested in adding extra insurance to orders.

Are items returnable?
Please see the Return/Refund Policy.

Will all the products I ordered ship together?
For multiple product orders, we will make every attempt to ship all products in a single package. Large orders may ship in more than one package and arrive at different times depending on weight. If an item is special ordered, you will given an estimated delivery time.

Do I have to pay sales tax?
Only Pennsylvania shipments are subject to 6% sales tax.